Tracking the student experience on campus allows schools to better understand the needs and challenges faced by students. Monitoring this experience, schools can easily identify where improvements can be made to support students in housing, on campus, and enhance the overall experience to improve student satisfaction. In this blog post we explore the places that...Continue Reading
For years Benbria has worked with our partner Tripleseat to bring automated customer feedback to their clients. Loop integrates with Tripleseat at 4 key moments in the sales process: pre-sale, post-sale, pre-event and post-event. We are thrilled to announce we will be going to the Tripleseat annual event, EventCamp in Boston on May 3, 2023. ...Continue Reading
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...Continue Reading
Long-term care facilities play an important role in the lives of people who require assistance with their daily lives. It’s important to know that you are providing quality care to your patients. Collecting feedback from patients, family members and staff will help you continue to improve the lives of your residents. In this blog post...Continue Reading
Customer experience (CX) programs encompass every touchpoint that a customer has with a brand. Everything from in-store experiences, customer support, and even social media. Social media has taken the 21st century by storm! It has changed everything from the way we communicate, share information and how we connect with friends, family and brands. It is...Continue Reading
In this blog we compare CX and XM, exploring the differences, and highlighting why future experience management programs will all fall into XM.Continue Reading
It’s no surprise that for a whopping 78% of hotel guests, cleanliness is the most critical factor affecting their stay choice. What may come as a surprise is that guest feedback is a fantastic tool for creating a bulletproof housekeeping team. It helps you identify challenges in your housekeeping team that require the most attention....Continue Reading
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