Tag

Voice of Customer
Long-term care homes serve as crucial sanctuaries for individuals requiring ongoing medical attention and assistance. Amidst the clinical routines and necessary care, the power of patient messaging often stands overlooked. However, effective communication tailored to individual needs can significantly impact residents’ emotional well-being, contributing to a more holistic and nurturing care environment. In this blog...
Continue Reading
Conditional Logic
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers.  In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...
Continue Reading
2023 Trends
The past 5 years have been a whirlwind for customers and businesses alike. As we’ve taken the time to transition back to in-person experiences, the way that we show up and interact with each other has changed greatly.For many businesses, 2023 will be an extension of 2022 – keeping digital top of mind but finding ways...
Continue Reading
Customer Complaints
Collecting and resolving complaints is an essential part of business.  While collecting them helps you better understand the customer, resolving them effectively can help you recover experiences, build a solid reputation, and ultimately drive loyalty.  So how can you resolve a complaint effectively? In this blog, we’re unpacking the multi-step process of dealing with customer...
Continue Reading
Businesses Using CX
The relationship between business and customer has changed greatly over the years.  In the past, businesses held the power, offering their service or product without the need to consult customers.  And while that may have worked in the early 2000s, today the modern customer holds the power. With increasing competition, competitive prices, and the ability...
Continue Reading
Analyze CX Data
You’ve onboarded the Loop Experience Platform and just started collecting customer experience data – a great first step in running a successful customer experience program.  Now, while you wait for responses to trickle in, it’s time to turn your attention to Loop’s data collection features and start strategizing how you can make the most out...
Continue Reading
Ticket for Complaint Handling
Receiving customer complaints is inevitable for any organization. Especially ones that are scaling. And, while you can’t always stop a complaint from coming in, there are things you can do to ensure they’re dealt with and resolved to deter future incidents. Ticketing, for example, is a great way to manage and resolve complaints to improve...
Continue Reading
Student Communication
For years, schools have leveraged email as a dominant form of communication.  And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...
Continue Reading
Omni Channel Graphic
According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...
Continue Reading
Digital in Hospitality
In this blog, we’ll look at some key trends shaping the future of hospitality and how you can leverage digital technology to drive your hotel forward.
Continue Reading
1 2 3 4
Loop Report Logo

Have The Loop Report Delivered to Your Inbox Monthly
Join customer experience leaders and receive customer engagement tips and resources delivered directly to your inbox with The Loop Report each month.

Benbria needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Latest Blogs

The Importnace of Resident Messaging in Long-Term Care Homes
February 21, 2024By
Attending the PCC Summit in New Orleans? Check Out These Amazing Places While You’re There!
February 14, 2024By
2024 CX Trends
Navigating Customer Experience Trends in 2024
January 3, 2024By