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Reputation Management
In the dynamic landscape of modern business, success hinges upon a company’s ability to understand and respond to the needs of its customers. Yet, in the pursuit of innovation and growth, many businesses overlook a fundamental tool for achieving this: collecting survey feedback from customers. This oversight can prove costly, as customer feedback serves as...
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‘Tis the season to be jolly, and at the North Pole, Santa Claus isn’t just making lists and checking them twice—he’s also collecting feedback! That’s right, the man in the red suit doesn’t just rely on elves and reindeer to ensure a successful Christmas; he values feedback from children around the world to make the...
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As the holiday season cascades in, the hospitality industry braces itself for an exhilarating rush of guests seeking extraordinary experiences. From intimate family gatherings to lavish getaways, the demand for exceptional service surges during this festive period. Amidst the vibrant ambiance and heightened expectations, there exists an often overlooked yet pivotal element—feedback collection. In the...
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Student using chatbot to leave feedback
In today’s rapidly evolving educational landscape, technology continues to reshape the way we approach teaching and learning. One notable innovation that has gained significant traction is the integration of chatbots into educational institutions. These AI-driven conversational agents are proving to be invaluable tools for managing student queries, providing personalized support, and fostering a more positive...
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In today’s competitive business landscape, standing out amongst other vendors is the key to success. Whether you’re a seasoned entrepreneur or a budding start-up, differentiating yourself from the crowd is crucial for attracting customers and thriving in your industry. In this blog post, we’ll explore effective strategies to help you shine and leave a lasting...
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Long-Term Care
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...
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Patient Feedback
Long-term care facilities play an important role in the lives of people who require assistance with their daily lives. It’s important to know that you are providing quality care to your patients. Collecting feedback from patients, family members and staff will help you continue to improve the lives of your residents.  In this blog post...
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Experience Managment
In this blog we compare CX and XM, exploring the differences, and highlighting why future experience management programs will all fall into XM.
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Conditional Logic
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers.  In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...
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Connecting to your customers graphic
In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. 
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