Why not use the holiday as an excuse to encourage your customers to continue their relationship with you? Here are three ways to show your hospitality customers love on Valentine’s Day.Continue Reading
Identifying customer touchpoints is much like this; mapping every moment of contact with a customer within their journey for a simple and effective purchase experience. Using these touchpoints, businesses can modify the journey and ensure all customers arrive at the last leg of their journey with greater satisfaction.Continue Reading
By Azure Collier Director of Brand Marketing Tripleseat Since almost 60 percent of hotel bookings occur online, it makes sense that your customers are using the Internet to research and find hotels to book for their business and leisure travel. Your hotel needs to be active online to attract the attention of potential customers and...Continue Reading
It almost goes without saying that introducing bots to a hospitality setting has the potential for disaster, and hospitality professionals must be careful to balance this technology with the need for impeccable customer service. Here are a few ways to find that balance with hotel automation.Continue Reading
Sandals wanted to strengthen this commitment by empowering employees to increase guest satisfaction, recover at-risk guests, and foster positive online reviews.Continue Reading
With the Loop Experience Platform deployed, the Celtic Manor now has multiple ways for guests to contact its At Your Service Team. For the resort’s many tech-savvy guests, it means they can now use their preferred method to communicate with staff.Continue Reading
With many longterm stays, their guest-first approach ensures that everyone is treated individually, providing flexibility to create the perfect home away from home.Continue Reading
In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.Continue Reading
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