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Employee Engagement
In long-term care facilities, effective communication between residents and staff is paramount. This crucial interaction, known as resident messaging, plays a vital role in ensuring the well-being and satisfaction of residents. Messaging can enhance the overall quality of care provided within long term care homes. At the heart of resident messaging lies the principle of...
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Long-Term Care
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...
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Customer Loyalty
Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.
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Customer experience
With today's importance of providing an exceptional customer experience, it’s important to differentiate these two terms. In this blog, we’re defining customer experience and customer service, while highlighting the key differentiators and how you can measure them for greater success. 
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Food Service Customer Service
In this article, in order to shed light on the importance of customer experience within the food service industry, we’re sharing 10 pivotal CX statistics in addition to our best practices for delivering an unparalleled experience.
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Loop Classic Messaging
When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. 
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Company Culture
In a recent study,  Columbia University found the likelihood of turnover at an organization with great company culture is 13.9%, whereas job turnover at businesses with poor or no company culture is 48.4%. Retaining employees is an imperative feature of any competitive business, you want your good employees to stay, but you also want them to be happy...
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