Tag

Customer Service
Restaurant Questionnaire
For restaurants, in particular, the benefits of communicating in real time are substantial. They include; better service, increased customer satisfaction, higher online ratings, enhanced in-dining operations, and other qualities that contribute to overall restaurant success. 
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Customer Loyalty
Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.
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Invest in CX Blog
From positive word-of-mouth marketing, repeat visits, or improved work culture, customer experience has proven time and time again to generate a hefty ROI - convincing businesses around the world to pivot and build thriving customer experiences. Therefore, to showcase its importance and the benefits, here, we share the top 5 reasons why you should start...
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Closed Loop Feedback
In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...
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Channels Impact Success
When it comes to designing a seamless customer experience it’s important to understand every moving part of the customer journey. Specifically, critical customer touchpoints, along with channels and devices that customers use to interact with your business. Today, the modern customer uses a range of channels and devices within a single journey. So mapping out...
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Customer Loyalty Image
In this blog, we customer retention, how it can improve profits and the tools you can leverage to streamline the process.
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Benbria ROI
In this blog, we're looking at referrals and customer feedback as tools to enhance the customer experience and drive more revenue for optimized return on investment.
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SDK and KPI
In this blog post, we define API and SDK, share the differences and what you can expect with the incorporation of the Loop Experience Platform.
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Managing Customer Feedback
In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction.  
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Smily face rating scale
Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.
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Latest Blogs

A group of three young adults, two women and one man, are laughing together outdoors. The woman in the foreground on the right, wearing a plaid shirt and glasses, is smiling broadly with her mouth open and appears to be speaking or gesturing.
Cultivating Connections: 3 Ways to Engage with Students for a Better Campus Experience
June 19, 2025By
Overhead view of two women interacting at a modern reception desk with a light-colored top and wood paneling.
Top 5 Ways to Enhance Guest Experience in Hotels
June 3, 2025By
Advancing AI-Powered Customer Experience
May 20, 2025By