Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. Continue Reading
The Loop Experience Platform adds elements of automation into the platform to ensure you can follow-up with customers during key moments of truth.Continue Reading
For restaurants, in particular, the benefits of communicating in real time are substantial. They include; better service, increased customer satisfaction, higher online ratings, enhanced in-dining operations, and other qualities that contribute to overall restaurant success. Continue Reading
From positive word-of-mouth marketing, repeat visits, or improved work culture, customer experience has proven time and time again to generate a hefty ROI - convincing businesses around the world to pivot and build thriving customer experiences. Therefore, to showcase its importance and the benefits, here, we share the top 5 reasons why you should start...Continue Reading
When the very essence of adopting omni-channel is to enhance the customer experience, it becomes imperative to strategize and manage a well-intentioned, value-adding omni-channel approach. Continue Reading
In order to help you make the shift, in this blog post, we're unraveling common reactive responses that most businesses practice (that you might identify with), and how you can shift to a more proactive and sustainable customer experience.Continue Reading
If you're a business looking to integrate WhatsApp or already offering this channel, this blog will be an ideal read for you as we share 5 ways to engage customers using WhatsApp.Continue Reading
While customer experience has been a key concept in the world of business for decades, a new buzzword has emerged putting more pressure on businesses to evolve alongside the digital landscape.Continue Reading
In this blog post, we’re taking a closer look NPS, CSAT, and CES and how they impact your customer experience in order to help you decide which metric is right for you. Continue Reading
In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...Continue Reading
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