In this blog, to share the relevance of the popular metric, we're breaking down what a customer effort score is, how to measure it, and the best practices for using it.Continue Reading
In this blog, we're looking at referrals and customer feedback as tools to enhance the customer experience and drive more revenue for optimized return on investment.Continue Reading
In this blog post, we're sharing how an NPS survey paired with a customer experience platform can help you build brand advocates and also drive new business.Continue Reading
The Sodexo restaurants at the Federal Reserve Bank in New York and New Jersey needed a solution to report customer feedback as part of their Key Performance Indicators with their client.Continue Reading
As a customer-centric organization, Sodexo collects feedback as an important part of their business. At Trinity Western University was able to help them automate a formally manual process.Continue Reading
In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction. Continue Reading
Conditional Logic can change the course that respondents take in an answer-based survey, in order to make the survey more relevant and quicker to complete. This increased the likelihood of an increased response rate to your surveys.Continue Reading
Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.Continue Reading
For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.Continue Reading
With today's importance of providing an exceptional customer experience, it’s important to differentiate these two terms. In this blog, we’re defining customer experience and customer service, while highlighting the key differentiators and how you can measure them for greater success. Continue Reading
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