Offering incredible customer service is the key to running a successful restaurant. Whether you suggest a complimentary beverage or use their name upon greeting them, going the extra mile can make you stand out and earn the customer’s loyalty. The key is building a relationship with your customers and showing them that their patronage means...Continue Reading
When it comes to running a successful business, having leadership that encourages engagement among team members is a must have. In a recent Gallup study, it was proven that highly engaged businesses see a 10% increase in customer ratings and a 20 percent increase in sales. Those are numbers that could really benefit your businesses...Continue Reading
Sending a pre-arrival message is the first impression your hotel has with the customer. Whether you are reminding them of their booking date or offering your services ahead of time, the way you craft your pre-arrival message should intrigue your customer and set a positive tone for the rest of their stay. In this tips...Continue Reading
It’s no secret that customers enjoy using multiple channels to communicate. Whether they prefer talking on the phone, using live chat, WhatsApp, Facebook Messenger, email, or all of them at once, customers now more than ever expect an omni-channel experience from businesses. In fact, in a recent study by Commerce Hub it was proven that...Continue Reading
Today, creating a customer-centric culture has never been so critical. With the rise of social media and customers who are more vocal than ever, providing anything but excellent service can put your brand at risk. Although historically customers have always been number one for businesses, creating a customer-centric culture is a much deeper approach...Continue Reading
Encouraging your customers to use the Loop® platform is critical for program success. The more familiar customers are with the platform and the more they use it, the more data you acquire, which means more insight on how you can better tailor your business operations and offerings. In this tips and tools post, we break...Continue Reading
Since 2012, Ackroo has been helping businesses of all sizes attract, retain, and grow their customer base, revenues and margins through gift card, loyalty and marketing solutions. The journey of Ackroo began when they acquired Money Bar, a Vancouver-based gift card and loyalty provider, to rebuild their platform and begin commercializing their business. Initially, they...Continue Reading
The Loop® platform is your key to streamlined communication with your customers. With it, team members can provide quicker request fulfillment, easily manage messages, measure the customer experience and auto route tasks to specific teams. Before engaging your customers however, it is important your team members are familiar with it’s capabilities and are using it...Continue Reading
Over the years, Generation Z has made their presence well known. They’re technologically advanced and very vocal about their opinion’s – whether through social or on an online forum this generation demands to be heard. Born between the years of 1998 and 2016; Generation Z (commonly referred to as “Gen Z”) is the second youngest...Continue Reading
Over the past several years, we’ve been constantly enhancing our platform to provide you and your team with the best experience possible. This week at Benbria, we are proud to announce the launch of the Loop Inbox™ App. A multi functioning application that streamlines the process of customer communication and team accessibility. In this...Continue Reading
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