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Benbria
Improving CSAT
Getting a guest text & mobile engagement model to work right for your hotel is more than simply making available an additional medium for guests to connect with you. Benbria Corporation provides 15 best practices for text & mobile engagement success. 1. Give guests a convenient omnichannel experience. Texting is just the start for the...
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Guest Satisfaction with Testing
According to a study by J.D. Power and Associates, when a hotel guests’ problems are resolved during their stay, it results in overall guest satisfaction averaging 80.7, compared to only 74.9 if there were no problems to begin with. Providing the perfect guest experience is challenging given the number of variables in any given stay...
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Mobile guest engagement helps hotels build strong bonds with mobile-social Millennials and Gen Xers What do Millennials and Gen Xers want from the hospitality sector? And how will hotel operators deliver it? A closer look at new guest engagement trends and mobile guest engagement technologies reveals new ways to increase bookings and capture market share...
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