By

Benbria
  The generational gap is a very real phenomenon in the travel and hospitality industries. Just as members of each generation approach their day-to-day lives in their own unique ways, so, too, do they approach the travel experience. In some cases, they are as different as night and day; in others, they are surprisingly similar....
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Economists have observed a recent trend of weak growth in the restaurant industry, and with the UK poised to leave the European Union, things aren’t looking particularly rosy for hospitality, either. These two industries have notoriously low profit margins, and any kind of negative change in the economy or consumer behaviour has the potential to...
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Do you use any of the following methods to solicit guest feedback? Check-out comment cards; Emails or forms; Post-stay surveys; Social listening. If so, you may want to rethink your feedback gathering strategy. There is nothing inherently wrong with these approaches — after all, they do often provide hoteliers with the information they need to...
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  What do Millennial workers want from the workplace? It’s a topic that comes up time and time again in the media, yet many businesses seem to struggle with the task of appealing to this always-connected generation. According to the National Restaurant Association, the restaurant and hospitality industries saw a combined turnover rate of 72.1...
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The fourth and last day of HITEC 2016 was all about lessons of entrepreneurship and strategies for building a loyal customer base. As the trade show wound down and exhibitors dismantled their booths, conference-goers settled in for the closing keynote. And that's a wrap! Thanks #NOLA and #HITECnola for another great year! Met old friends...
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Another sunny NOLA morning shepherded in the third day of HITEC 2016 at the Ernest N. Morial Convention Centre. Throughout the conference, fun on the exhibition floor has been a constant presence; exhibitors brought everything from fresh, delicious cookies to robots to a fully-furnished faux hotel room, all with the goal of enticing visitors. Full...
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Day two of HITEC 2016 dawned in beautiful, sunny New Orleans. After an evening of jazz at Generations Hall and delicious southern cuisine, conference-goers returned to the Ernest N. Morial Convention Centre yesterday morning to visit exhibitors, attend educational super sessions, and listen to keynotes by industry thought leaders. #HITEC2016 #HITECnola #Nola #HFTP #Welcome to #NewOrleans...
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HITEC 2016 kicked off yesterday in the Big Easy! Thousands of exhibitors, speakers, and hospitality industry professionals converged on the Ernest N. Morial Convention Centre to discover the latest in hospitality tech and listen to great insights from some of the industry’s leading thinkers. Much of the day at HITEC 2016 was dedicated to boot camps...
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HITEC has the distinction of being the world’s largest hospitality technology conference. It began in the early ‘70s, when the Hospitality Financial and Technology Professionals sponsored the first-ever International Hospitality Conference, which over the years evolved into the HITEC we know today. Back then, electronic cash registers and property management systems were the height of...
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After a career spent turning around troubled restaurants, Glen Helton is now the CEO of Kudu, a highly-successful fast-casual food chain based in Saudi Arabia. He sat down to talk to us about the lessons he’s learned throughout his career and what it takes to helm a restaurant chain halfway across the world. Q: Your...
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