When it comes to building loyalty and customer satisfaction in grocery stores, there are a number of moving elements to consider. For grocery stores, this is especially true as a customer’s experience can vary depending on where produce is sourced, how helpful staff are, what brands are carried, how fresh the hot bar is and...Continue Reading
Since the advent of COVID-19, businesses across the globe have felt the pressure to understand their customer experience better. With a momentous shift in the buying journey over the span of a few short months, businesses have had to rethink their strategies all while keeping safety and customer experience top of mind. From the closure...Continue Reading
Today, Point-of-Sale (POS) receipt surveys have dominated customer feedback programs for businesses with physical locations. After all, the Point-of-Sale touchpoint is a great time to entice the customer and invite them back. However, with time, receipt surveys have quickly become a survey method of the past, with little participation and employee engagement. This makes it...Continue Reading
Businesses around the world have felt the ripple effect of COVID-19 over the span of a few short months. Many businesses are now inundated with requests and inquiries from customers, causing support and care teams to be stretched thin to meet the unusual high demand. This has led to longer wait times and in some...Continue Reading
Like many of our customers, friends and family, the team here at Benbria has been closely monitoring the rapidly evolving COVID-19 outbreak, and our hearts go out to all those who have been impacted around the world. As we’ve seen firsthand over the past several weeks, many of us are still scrambling to understand the...Continue Reading
It was once said by Dave Thomas, Philanthropist and Founder of Wendy’s, “it all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they’ll keep coming back.” Today, this still holds true for quick service restaurants (QSRs), as more and more customers search for...Continue Reading
“Is brick-and-mortar really dead?” Is a question tossed around frequently in the world of customer experience. With the rise of e-commerce and the world of social shopping, many businesses have quickly shifted their CX measurement focus from physical stores to online channels. However, although online forms of engagement may be beneficial to enhance the customer...Continue Reading
Over the last decade, WhatsApp has emerged as a powerful messaging solution with a very promising future. Currently holding 1.5 billion monthly active users, it’s proven to be far-reaching, convenient for users, simple to administer – and more recently, accessible to businesses. With a segue into the business world through a dedicated app, a number...Continue Reading
Since its inception, Tripleseat has strived to provide restaurants, hotels, and unique venues with an event management platform that is easy-to-use, intuitive and provides an increase in event and meeting sales. Tripleseat was founded after seeing how many restaurants and hotels manage their events business with pen and paper or multiple digital tools. They made...Continue Reading
Today, obtaining feedback through the use of online and offline surveys has become a growing practice for thriving businesses. With the modern customer’s high demand for personalized experiences and more tailored products and services, feedback has become a central component in delivering an exceptional customer experience that outweighs competitors. However, while many businesses cite having...Continue Reading
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