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Technology
Part of the path to success with Loop is ensuring that front-line staff know how to promote it effectively. Your guests, after all, are more likely to use Loop if they’re actually aware that it exists, and if they have a good understanding of how it works. There are ways to train and equip your...
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The AAA defines a luxury hotel as having “sophistication and comfort with extraordinary physical attributes, meticulous personalized service, extensive amenities and impeccable standards of excellence.” Guests who stay at these hotels expect to be treated like royalty; after all, they’re paying for impeccable service, delivered by an attentive and caring hotel employee. So you may...
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In a previous post, we covered how pre-stay messaging is essential to winning guest loyalty and ensuring repeat stays. Just as the guest journey begins before they even arrive on the property, it continues to evolve after they’ve left. Many guests will want to write a review about the hotel they’ve just stayed at; others...
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Deploying new technology in a hospitality setting is a huge step; in many cases, it requires vast amounts of capital to implement and an additional time investment for training and education. But in a day and age where guests expect convenience and familiarity, hotels and restaurants often do not have a choice but to invest...
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Maintaining good QSC (quality, service, and cleanliness) is one of the top concerns for most restaurant brands. After all, great food, friendly service, and a spotless store are the factors that keep guests coming back. Maintaining all three of these factors to guests’ standards can be difficult, however, given the many variables and moving parts...
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For a few years now, hospitality thought leaders have predicted that mobile technology will play a central role in how hospitality brands interact with their guests. They’ve championed mobile check-in as part of the inevitable transformation of the hotel lobby. They’ve pointed to mobile apps as the new frontier of travel booking. And they’ve indicated...
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Gray Shealy is the Director of Hospitality Management at Georgetown University. Formerly an executive at Starwood Hotels, Shealy brings his wealth of experience to the classroom as he guides the hoteliers of tomorrow in their future careers. He sat down to talk to us about his transition into academia and his predictions for hospitality in...
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In an age where disruptors are forcing traditional brands in the hospitality industry to re-think how they attract and retain business, hoteliers must be innovative in engaging their guests. Gone are the days when hotels could attract guests simply by being the best in the neighborhood. Gone are the days when they could get guests...
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Most hoteliers know that technology isn’t going away, and that today’s guest expects to be able to use technology at a hotel the same way they would at home. But it’s about more than just streaming Netflix in their guest rooms — it’s also about the ease and convenience that hotel technology can provide in...
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Thoughts from Future Hotel Leaders at Cornell University Earlier this year, I had the immense privilege of visiting Ithaca, NY, to be a guest lecturer at the prestigious Cornell School of Hotel Administration. I was invited by Dr. Rohit Verma, a professor and the Dean for External Relations at Cornell College of Business. He is...
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