In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. Continue Reading
To showcase the potential of measuring the patient experience in long-term care, we're unpacking the return you can see from implementing a feedback program.Continue Reading
Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. Continue Reading
In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.Continue Reading
In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.Continue Reading
Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. Continue Reading
With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.Continue Reading
For restaurants, in particular, the benefits of communicating in real time are substantial. They include; better service, increased customer satisfaction, higher online ratings, enhanced in-dining operations, and other qualities that contribute to overall restaurant success. Continue Reading
Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.Continue Reading
With the right tools in place and an experience strategy, you can better manage student experiences all while streamlining operations on the backend.Continue Reading
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.
