In this blog, we talk about the value of measuring the customer experience, why it’s so crucial and the benefits that follow.  But how can you be sure you’re in need of a measurement program?  Today, we’re uncovering 4 critical signs, it’s time to start measuring the experience. 4 Signs To Start Measuring the Experience...Continue Reading

Over the years, the Loop Experience Platform has made tremendous advancements. Releasing new features and capabilities while refreshing aesthetics and product lines to better suit our client’s needs. While you may keep up with our regular releases, today, we’re here to share our favourite features. In this blog, we’re covering 6 of our favourite key...Continue Reading

You’ve onboarded the Loop Experience Platform and just started collecting customer experience data – a great first step in running a successful customer experience program.  Now, while you wait for responses to trickle in, it’s time to turn your attention to Loop’s data collection features and start strategizing how you can make the most out...Continue Reading

Receiving customer complaints is inevitable for any organization. Especially ones that are scaling. And, while you can’t always stop a complaint from coming in, there are things you can do to ensure they’re dealt with and resolved to deter future incidents. Ticketing, for example, is a great way to manage and resolve complaints to improve...Continue Reading

In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. Continue Reading

To showcase the potential of measuring the patient experience in long-term care, we're unpacking the return you can see from implementing a feedback program.Continue Reading

Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. Continue Reading

In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.Continue Reading

In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.Continue Reading

Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. Continue Reading