Tag

NPS
In this blog post, we’re taking a closer look NPS, CSAT, and CES and how they impact your customer experience in order to help you decide which metric is right for you. 
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In this blog, to share the relevance of the popular metric, we're breaking down what a customer effort score is, how to measure it, and the best practices for using it.
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In this blog post, we're sharing how an NPS survey paired with a customer experience platform can help you build brand advocates and also drive new business.
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For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.
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