Over the years, customer feedback has become a critical component of business success. As proven by Gartner Research, companies that actively engage in listening to the voice of the customer through feedback, spend 25% less on customer retention than those that don’t. It’s a great opportunity to support your customers and earn top dollar. ______...Continue Reading
According to a Cornell University study, 59 percent of chain restaurants and 79 percent of independent restaurants use social media. It’s a booming marketing tactic that over a few short years has helped restaurants gain greater brand recognition and attract new guests. Although it’s widely used and it’s adoption rates are growing, as a restaurant...Continue Reading
Social media has been around for nearly a decade and it’s been making monumental strides every step of the way. First emerging in 1997 as “Six Degrees”, a platform that allowed users to create a profile and add friends, it’s grown into a substantial solution that many of us couldn’t imagine living without. With 3.196...Continue Reading
Today, incorporating technology into restaurant establishments has become a customer expectation. From self-serve kiosks to mobile ordering, it’s all about automating the experience to streamline operations and improve customer satisfaction. In order to keep you ahead of the tech curve and among the automating chain giants such as McDonalds, A&W, and Panera Bread, we’ve compiled...Continue Reading
Generation Z (Gen Z) is a rapidly growing demographic with a lot to say. Born between the years 1997 and 2012, they’ve emerged as a digital savvy cohort that thrives off of quality connections and personalized experiences. Today, they make up over 25% of the US population and although they’re mostly compromised of young...Continue Reading
Offering incredible customer service is the key to running a successful restaurant. Whether you suggest a complimentary beverage or use their name upon greeting them, going the extra mile can make you stand out and earn the customer’s loyalty. The key is building a relationship with your customers and showing them that their patronage means...Continue Reading
When it comes to running a successful business, having leadership that encourages engagement among team members is a must have. In a recent Gallup study, it was proven that highly engaged businesses see a 10% increase in customer ratings and a 20 percent increase in sales. Those are numbers that could really benefit your businesses...Continue Reading
Sending a pre-arrival message is the first impression your hotel has with the customer. Whether you are reminding them of their booking date or offering your services ahead of time, the way you craft your pre-arrival message should intrigue your customer and set a positive tone for the rest of their stay. In this tips...Continue Reading
It’s no secret that customers enjoy using multiple channels to communicate. Whether they prefer talking on the phone, using live chat, WhatsApp, Facebook Messenger, email, or all of them at once, customers now more than ever expect an omni-channel experience from businesses. In fact, in a recent study by Commerce Hub it was proven that...Continue Reading
Today, creating a customer-centric culture has never been so critical. With the rise of social media and customers who are more vocal than ever, providing anything but excellent service can put your brand at risk. Although historically customers have always been number one for businesses, creating a customer-centric culture is a much deeper approach...Continue Reading
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