Category

Restaurants
High turnover is an unfortunate reality in the restaurant industry. In the US in 2016, Restaurant.org reported that it was more than 70 percent. While turnover is an inevitability in the business, It doesn’t have to be so high. The first step to decreasing turnover in your restaurant is figuring out why your employees are leaving...
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Customer satisfaction surveys and net promoter scores aren’t new concepts in the restaurant world. Many brands today ask their guests to offer feedback so they can learn what is and isn’t working when it comes to the guest experience. This feedback is often used to gauge guest loyalty, improve service, and introduce new menu items...
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Employee engagement is an oft-overlooked aspect of business success. We’ve talked a lot on our blog about the financial impact of low employee engagement, which includes turnover costs and lost productivity. In contrast, front-line employees that are invested in the work they do are more likely to bring their A-game every single day. This means...
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Every business in every industry has its own unique needs and challenges. Because of this, the metrics that one business tracks will be different from those that are important to its neighbor, even if they’re operating in the same industry. For instance, a business with a strong company culture may be less focused on metrics...
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  Applicable Product(s): Pulse Fast casual restaurants can use Loop kiosks to collect ratings on key metrics and solicit comments from guests. These kiosks allow guests to offer feedback on the quality of food, service, cleanliness, or any other metrics that are relevant to your business. The guest responses are tallied up and displayed on a...
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Like almost every industry in the world, the restaurant sector has been heavily impacted by the break-neck speed of technological innovation. Consumers now expect, if not demand, that businesses cater to their appetite for restaurant technology. We’ve compiled some statistics that will help you understand restaurant technology and what restaurant guests want from the dining experience. Seventy...
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Applicable Product(s): Pulse, Messenger Although Loop asks guests to input their names and contact information when they submit feedback, there are some who will nonetheless provide it anonymously — and then use that anonymity to include inappropriate or abusive language in messages to front-line staff. Understandably, many managers will want to protect their team from...
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So, you now have Loop all set up at your location, and you’re sending emails out to your guests. Congratulations! That’s great news. The next step is to make sure your guests are actually receiving the emails you send out. This doesn’t happen often, but sometimes, emails from Loop can get quarantined by particularly strict...
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Part of the path to success with Loop is ensuring that front-line staff know how to promote it effectively. Your guests, after all, are more likely to use Loop if they’re actually aware that it exists, and if they have a good understanding of how it works. There are ways to train and equip your...
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Maintaining good QSC (quality, service, and cleanliness) is one of the top concerns for most restaurant brands. After all, great food, friendly service, and a spotless store are the factors that keep guests coming back. Maintaining all three of these factors to guests’ standards can be difficult, however, given the many variables and moving parts...
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