Increasing online reviews for your product or service is a great way to spread brand awareness and improve overall adoption or customer traffic. For your business, reviews can help pinpoint problems and also encourage exceptional service by recognizing team members. For your customers, reviews can help them determine which product or service best fits their...Continue Reading
Creating a new user on the Loop® platform is essential to ensuring each team member has access to the specific aspects of the solution which align with their role. In order to simplify creating a new Loop platform user, we’ve broken down the process for you: Creating a New User Creating a new user on the...Continue Reading
The relationship you build with your guests during their stay should flourish after they leave, not fade. Post-stay messages are a great way to stay top of mind long after your guests have left your hotel. They improve the overall experience, provide insightful feedback, enable you to mitigate negative reviews, and when leveraged correctly can...Continue Reading
Engagement is a critical component of any successful business in today’s competitive landscape. When you engage millenials you build a connection that encourages them to spend more, promote your services, and become loyal to your brand. With the Millennial generation surpassing baby boomers – by an estimated 81.1 million peaking in 2036 – it has become more...Continue Reading
The Loop® Knowledge Base is your one stop library for a wealth of information on everything Loop. Whether you are a new user or a long time client, it’s a great resource to sharpen your skills and achieve optimal results within your program. The Loop Knowledge Base allows you to search any questions you may...Continue Reading
Over the years, texting and mobile guest engagement solutions have taken multiple industries by storm, including hospitality – allowing employees to effectively communicate and build loyalty from guests. This is important for the IT professional, as texting and messaging options ease operations by providing a seamless opportunity for guests to connect with team members. Further,...Continue Reading
In recent years, technological advancements have given people access to a wide range of products and services that are fast, uncomplicated, and tailored to their needs. This has created consumers who don’t just want any ordinary product or service, but one that is tailored to their unique needs. According to a Forbes survey, more than 85% of mobile marketers...Continue Reading
Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...Continue Reading
In today’s world, the quality of customer service you provide can make or break your brand. In a recent Vision Critical study, 97 percent of global consumers cited customer service as a very important factor in their brand choice and loyalty. This means providing superb customer service is imperative to ensuring your guests not only...Continue Reading
Having Loop® as an available tool for guests to reach out and connect with your brand is great, but what if you want to make the first move and reach out to them? Loop Messenger™ invitations are a great way to do this by proactively reaching out to guests through e-mail or text. It helps...Continue Reading
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