Receiving customer complaints is inevitable for any organization. Especially ones that are scaling. And, while you can’t always stop a complaint from coming in, there are things you can do to ensure they’re dealt with and resolved to deter future incidents. Ticketing, for example, is a great way to manage and resolve complaints to improve...Continue Reading
For years, schools have leveraged email as a dominant form of communication. And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...Continue Reading
On a quarterly or yearly basis, businesses come together to determine their objectives. Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met. But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...Continue Reading
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