Release 4.20 focused on the addition of new features and feature enhancements to enhance visibility and reporting capabilities across Loop.Continue Reading
Tracking the student experience on campus allows schools to better understand the needs and challenges faced by students. Monitoring this experience, schools can easily identify where improvements can be made to support students in housing, on campus, and enhance the overall experience to improve student satisfaction. In this blog post we explore the places that...Continue Reading
For years Benbria has worked with our partner Tripleseat to bring automated customer feedback to their clients. Loop integrates with Tripleseat at 4 key moments in the sales process: pre-sale, post-sale, pre-event and post-event. We are thrilled to announce we will be going to the Tripleseat annual event, EventCamp in Boston on May 3, 2023. ...Continue Reading
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...Continue Reading
Release 4.19 focused on the addition of features in Loop 360 including a contact management page and geofencing restrictions for surveys distributed over link channels.Continue Reading
Long-term care facilities play an important role in the lives of people who require assistance with their daily lives. It’s important to know that you are providing quality care to your patients. Collecting feedback from patients, family members and staff will help you continue to improve the lives of your residents. In this blog post...Continue Reading
The way guests communicate can vary based on location, demographic and hotel amenities. Reaching them on a familiar channel can help build a bond with the client. This will strengthen loyalty, reduce customer churn and increase overall satisfaction. Recommendations in the hospitality space can make or break your business, which is why it is so...Continue Reading
The Loop Experience Platform has been using Natural Language Processing to capture sentiment, so with these new innovations, we have decided to build and explore how we can take the platform to the next level using AI.Continue Reading
Release 4.18 focused on the addition of new features that leverage artificial intelligence to enhance the usability and efficiency of user workflows across Loop.Continue Reading
Customer experience (CX) programs encompass every touchpoint that a customer has with a brand. Everything from in-store experiences, customer support, and even social media. Social media has taken the 21st century by storm! It has changed everything from the way we communicate, share information and how we connect with friends, family and brands. It is...Continue Reading
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