Tag

Hospitality
Digital in Hospitality
In this blog, we’ll look at some key trends shaping the future of hospitality and how you can leverage digital technology to drive your hotel forward.
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Valentines Day Hotel Room
Why not use the holiday as an excuse to encourage your customers to continue their relationship with you? Here are three ways to show your hospitality customers love on Valentine’s Day.
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Customer Experience Stats
Whether you’re just getting started with your own CX program or looking to gather more funding for continued growth, in this blog, we’re detailing how you can establish a compelling business case for CX investment.
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Customer at front desk
By Azure Collier Director of Brand Marketing Tripleseat Since almost 60 percent of hotel bookings occur online, it makes sense that your customers are using the Internet to research and find hotels to book for their business and leisure travel. Your hotel needs to be active online to attract the attention of potential customers and...
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Survey Feedback
Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  
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Smily face rating scale
Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.
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Hotel Automation
It almost goes without saying that introducing bots to a hospitality setting has the potential for disaster, and hospitality professionals must be careful to balance this technology with the need for impeccable customer service. Here are a few ways to find that balance with hotel automation.
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Celtic Manor
With the Loop Experience Platform deployed, the Celtic Manor now has multiple ways for guests to contact its At Your Service Team. For the resort’s many tech-savvy guests, it means they can now use their preferred method to communicate with staff.
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Cheval Collection
With many longterm stays, their guest-first approach ensures that everyone is treated individually, providing flexibility to create the perfect home away from home.
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Greenburger Table Topper
In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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