Tag

customer messaging
Managing Tickets
Managing tickets are a vital part of many businesses.Allowing customers to initiate conversation, it provides structure to managing an influx of requests while highlighting opportunities for operational efficiency. However, simply adopting a ticket management solution and expecting processes to become more organized, simply isn’t effective. On the contrary, determining a structure for your processes and laying down...
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Mother and son play on tablet in hotel room
Customer experience and guest messaging are now going hand-in-hand. With guest messaging options, hotels and properties alike can improve their customer experience by giving customers ample ways to connect and communicate with staff or their loved ones. Similarly, in-room tablets are also related to having a positive guest experience. In-room tablets help promote guest messaging...
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Messaging
In order to answer that question and to help you gain a better understanding of texting and messaging, we’ve broken them down so you can decide what type of communication best suits your business and customers needs.
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