In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...Continue Reading

When it comes to designing a seamless customer experience it’s important to understand every moving part of the customer journey. Specifically, critical customer touchpoints, along with channels and devices that customers use to interact with your business. Today, the modern customer uses a range of channels and devices within a single journey. So mapping out...Continue Reading

Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  Continue Reading

In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction.  Continue Reading

Conditional Logic can change the course that respondents take in an answer-based survey, in order to make the survey more relevant and quicker to complete. This increased the likelihood of an increased response rate to your surveys.Continue Reading

In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.Continue Reading

In this article, in order to shed light on the importance of customer experience within the food service industry, we’re sharing 10 pivotal CX statistics in addition to our best practices for delivering an unparalleled experience.Continue Reading

When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. Continue Reading

In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.Continue Reading

With the rise in contactless communication, QR codes have been a key tool to stay engaged with customers. Learn how to leverage and effectively maximize the use of QR codes in your business.Continue Reading