Tag

analytics
Event Camp Title Image
For years Benbria has worked with our partner Tripleseat to bring automated customer feedback to their clients. Loop integrates with Tripleseat at 4 key moments in the sales process: pre-sale, post-sale, pre-event and post-event. We are thrilled to announce we will be going to the Tripleseat annual event, EventCamp in Boston on May 3, 2023. ...
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Long-Term Care
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...
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Conditional Logic
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers.  In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...
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Customer Experience
In this blog, we talk about the value of measuring the customer experience, why it’s so crucial and the benefits that follow.  But how can you be sure you’re in need of a measurement program?  Today, we’re uncovering 4 critical signs, it’s time to start measuring the experience. 4 Signs To Start Measuring the Experience...
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Key Features
Over the years, the Loop Experience Platform has made tremendous advancements. Releasing new features and capabilities while refreshing aesthetics and product lines to better suit our client’s needs. While you may keep up with our regular releases, today, we’re here to share our favourite features. In this blog, we’re covering 6 of our favourite key...
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Omni-Channel
What does omni-channel mean to you?  Over the years, the definition of using multiple channels has changed greatly. At first, it was simply adopting more than one channel, now it’s much more than that. Businesses today must consider the effects of the digital transformation and pandemic on channel preferences, moments of engagement, verbiage and more. ...
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Analyze CX Data
You’ve onboarded the Loop Experience Platform and just started collecting customer experience data – a great first step in running a successful customer experience program.  Now, while you wait for responses to trickle in, it’s time to turn your attention to Loop’s data collection features and start strategizing how you can make the most out...
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Student Communication
For years, schools have leveraged email as a dominant form of communication.  And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...
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Facilities Management
In this blog, we’re looking at the benefits of a measurement tool and how facility managers can optimize their workflows by using one.
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Customer Engagement Best Practices
Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.
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Latest Blogs

Loop 4.2 Release
See What’s New: Loop 4.20 Release
May 2, 2023By
Students on Campus
Tracking the Student Experience
May 2, 2023By
Long-Term Care
Reputation Management in Long-Term Care
April 17, 2023By