The Loop® platform is your key to streamlined communication with your customers. With it, team members can provide quicker request fulfillment, easily manage messages, measure the customer experience and auto route tasks to specific teams. Before engaging your customers however, it is important your team members are familiar with it’s capabilities and are using it...Continue Reading
Over the years, Generation Z has made their presence well known. They’re technologically advanced and very vocal about their opinion’s – whether through social or on an online forum this generation demands to be heard. Born between the years of 1998 and 2016; Generation Z (commonly referred to as “Gen Z”) is the second youngest...Continue Reading
Over the past several years, we’ve been constantly enhancing our platform to provide you and your team with the best experience possible. This week at Benbria, we are proud to announce the launch of the Loop Inbox™ App. A multi functioning application that streamlines the process of customer communication and team accessibility. In this...Continue Reading
With the emergence of prominent technologies and consumer centric strategies, incorporating omni-channel engagement principles has been a growing practice in many companies. Today, customers use multiple platforms to fulfill their shopping experiences. From smartphones to desktop to in person purchasing, it has become all about catering to the customer’s unique needs. Omni-channel is a strategy...Continue Reading
Having performance goals are a central part to any business strategy. Whether you are trying to measure success or improve the quality of your service or product, goals can help you define a target for where you want to be as well as stay on track. Within the LoopⓇ platform, you have the ability to...Continue Reading
As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members. Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...Continue Reading
Social media has been dominating the business world for several years. Whether used as a tool for communication or monitoring customer sentiment, utilizing social media to some capacity in this day and age is commonplace. According to a Hootsuite and a We Are Social report, there are around 3.028 billion active social media users around...Continue Reading
Here at Benbria®, we take data protection and privacy very seriously. We want our customers to feel at ease using the Loop platform – therefore security and security training are always a top priority. In this tips and tools post, we break down the security processes for team members and customers when it comes to...Continue Reading
Today, Millennials are usually centre stage when businesses want to talk about engagement. They’re a growing generation so it’s understandable. However, Baby Boomers are a populous generation with a heftier income, making them extremely valuable for any growing business. Born between 1946 and 1964, Baby Boomers are the second largest generation numbering 74.9 million to...Continue Reading
With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...Continue Reading
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