Staying on top of customer messages is essential to improving your customers overall experience and running a more efficient and reliable business. In fact, the sooner you respond to a customer the better. According to a SalesForce study, “64% of consumers and 80% of business buyers said they expect companies to respond to and...Continue Reading
Employee engagement, to put it simply, is when an employee adopts the values and vision of a business and works to ensure it is successful. It’s a new and invigorating topic in the restaurant industry – with multiple benefits to help businesses grow. To demonstrate why you should incorporate engaging experiences, we’ve compiled the top...Continue Reading
Creating a new user on the Loop® platform is essential to ensuring each team member has access to the specific aspects of the solution which align with their role. In order to simplify creating a new Loop platform user, we’ve broken down the process for you: Creating a New User Creating a new user on the...Continue Reading
The relationship you build with your guests during their stay should flourish after they leave, not fade. Post-stay messages are a great way to stay top of mind long after your guests have left your hotel. They improve the overall experience, provide insightful feedback, enable you to mitigate negative reviews, and when leveraged correctly can...Continue Reading
Engagement is a critical component of any successful business in today’s competitive landscape. When you engage millenials you build a connection that encourages them to spend more, promote your services, and become loyal to your brand. With the Millennial generation surpassing baby boomers – by an estimated 81.1 million peaking in 2036 – it has become more...Continue Reading
With the introduction of review sites and social channels, restaurants have become even more focused on the customer experience and driving loyalty through exceptional service. It’s important to find ways to ensure a positive brand experience so you not only deter negative feedback online, but also drive repeat business that maximizes your restaurant’s revenue. In...Continue Reading
The Loop® Knowledge Base is your one stop library for a wealth of information on everything Loop. Whether you are a new user or a long time client, it’s a great resource to sharpen your skills and achieve optimal results within your program. The Loop Knowledge Base allows you to search any questions you may...Continue Reading
Over the years, texting and mobile guest engagement solutions have taken multiple industries by storm, including hospitality – allowing employees to effectively communicate and build loyalty from guests. This is important for the IT professional, as texting and messaging options ease operations by providing a seamless opportunity for guests to connect with team members. Further,...Continue Reading
The practice of gamifying the workplace has been a part of the business world for decades, but as technology has advanced so has the rise in the number of companies using gamification tactics. Gamification is a technique introducing elements of game playing such as competition and point scoring to motivate employees. It can be used...Continue Reading
In recent years, technological advancements have given people access to a wide range of products and services that are fast, uncomplicated, and tailored to their needs. This has created consumers who don’t just want any ordinary product or service, but one that is tailored to their unique needs. According to a Forbes survey, more than 85% of mobile marketers...Continue Reading
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