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Customer Engagement
For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.
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With today's importance of providing an exceptional customer experience, it’s important to differentiate these two terms. In this blog, we’re defining customer experience and customer service, while highlighting the key differentiators and how you can measure them for greater success. 
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In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.
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In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.
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With the rise in contactless communication, QR codes have been a key tool to stay engaged with customers. Learn how to leverage and effectively maximize the use of QR codes in your business.
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Today, in order to prepare you for the new year, we're taking a look at customer experience trends that emerged in 2020, that you can leverage for a prosperous new year.
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When it comes to delivering an exceptional customer experience, having real-time actionable data at your fingertips is critical.
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Learn how contactless messaging is important within the restaurant industry, and how you can leverage it to transform the dining experience.
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Maid working at a hotel and doing the bed wearing a facemask
Contactless communication and guest messaging have become both the present and future of business and customer interaction. Deterring unnecessary physical contact, it helps build relationships and improve revenue flow without sacrificing peace of mind.  For hotels, this form of communication has become paramount. As restrictions slowly lift and guests feel more at ease travelling, it’s...
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