Average Resolution Time (ART) is how quickly a customer success team is able to resolve an issue that a customer is having.

Average Speed of Answer (ASA) is the average time that a customer success team answers customer queries.

Brand Advocate's are your top customers, they love your product/ brand and are often very brand loyal.

Closed Loop Feedback is the process of making sure you replied to customer feedback, addressed the issue and responded to the customer with your solution.

Customer Feedback are comments made by customers that gives insights about what they think about a brand or product.

Cloud Infrastructure is the hardware and software components, such as servers, storage, networking, virtualization software, services and management tools, that support the computing requirements of a cloud model.

Cloud Spanning is the interlinking of different clouds and services together to build a stronger network.

Company Culture is how the employees of a company feel about working there and the overall work environment. It is very important to have a good company culture so employees enjoy coming to work and feel appreciated for the work they do. To learn about Benbria's culture visit our culture page!