Abandonment Rate

The rate that a customer will leave items behind often in a virtual shopping cart or the rate the customers stop completing a survey part way through.
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This is a connection between computers or between computer programs.
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The average amount of money that customers spend when they place an order.
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Average Resolution Time (ART) is how quickly a customer success team is able to resolve an issue that a customer is having.
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SAAS Glossary Terms
Average Speed of Answer (ASA) is the average time that a customer success team answers customer queries.
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SAAS Glossary Terms
Brand Advocate’s are your top customers, they love your product/ brand and are often very brand loyal.
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SAAS Glossary Terms
Closed Loop Feedback is the process of making sure you replied to customer feedback, addressed the issue and responded to the customer with your solution.
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SAAS Glossary Terms
Cloud Infrastructure is the hardware and software components, such as servers, storage, networking, virtualization software, services and management tools, that support the computing requirements of a cloud model.
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SAAS Glossary Terms
Cloud Spanning is the interlinking of different clouds and services together to build a stronger network.
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SAAS Glossary Terms
Company Culture is how the employees of a company feel about working there and the overall work environment. It is very important to have a good company culture so employees enjoy coming to work and feel appreciated for the work they do. To learn about Benbria’s culture visit our culture page!
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