Conversational Feedback is customer feedback that’s given through chat channels/ direct messaging. It is a great way to receive feedback as you are able to ask direct questions about the customer’s feedback.Continue Reading
Conversion Rate is the percentage of people that enter a store or visit a website compared to the amount of people that make a purchase.Continue Reading
Custom Dashboards are rich with visualizations for curating surveys, conversion and ticket insights to summarize results for your CX initiatives breaking experience data down by location and/or room. For more information about Dashboards within Loop click here.Continue Reading
Customer Acquisition Cost is how much it costs to gain a new customer. This includes everything from promotional costs, pay per lead campaigns and social media campaigns.Continue Reading
Customer Analytics is when you analyze statistics on customers to gain better insights as to who your customers are and the purpose behind their purchase.Continue Reading
Customer Effort Score (CES) is a metric that measures how much effort a customer has to exert to get an issue resolved, request fulfilled, a product purchased/returned or a question answered. A good Customer Effort Score is a sign of great customer service. For more information about Customer Effort Score (CES) please click here. Continue Reading
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