Conversational Feedback

Conversational Feedback is customer feedback that’s given through chat channels/ direct messaging. It is a great way to receive feedback as you are able to ask direct questions about  the customer’s feedback.
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Conversion Rate is the percentage of people that enter a store or visit a website compared to the amount of people that make a purchase.
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Cross-Channel ensures that a brand has presence on multiple platforms to ensure maximum and consistent brand exposure.
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Custom Dashboards are rich with visualizations for curating surveys, conversion and ticket insights to summarize results for your CX initiatives breaking experience data down by location and/or room. For more information about Dashboards within Loop click here.
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Customer Acquisition Cost is how much it costs to gain a new customer. This includes everything from promotional costs, pay per lead campaigns and social media campaigns.
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Customer Analytics is when you analyze statistics on customers to gain better insights as to who your customers are and the purpose behind their purchase.
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Customer Behaviour Index (CBI) is a metric used to measure customer engagement by measuring website or in app activity.
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Customer Churn Rate is the percent of customers lost in a given time period.
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Customer Effort Score (CES) is a metric that measures how much effort a customer has to exert to get an issue resolved, request fulfilled, a product purchased/returned or a question answered. A good Customer Effort Score is a sign of great customer service. For more information about Customer Effort Score (CES) please click here. 
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Customer Engagement is how customers interact with a brand, either virtually or in person.
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