User Experience

User Experience is how the end user of a product feels about using  the product and how user friendly it is for the user.
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Velocity Metrics is the time it takes for an organization to reach specific milestones and KPI’s.
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Voice of Customer (VOC) Software is a platform that provides online reports, real-time alerts and notifications and occurrence management. The platform combines survey data with customer data from other sources such as CRM, social media and financials.
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Voice of Customer (VOC) is a brand being aware and wanting their customers to have a voice.  Giving customers an opinion about a brand or product gives a business leverage to learn what their key differentiator is. Listening to the voice of the customer is essential to improving customer loyalty, and increasing revenue.
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