With the emergence of prominent technologies and consumer centric strategies, incorporating omni-channel engagement principles has been a growing practice in many companies. Today, customers use multiple platforms to fulfill their shopping experiences. From smartphones to desktop to in person purchasing, it has become all about catering to the customer’s unique needs. Omni-channel is a strategy...Continue Reading
Having performance goals are a central part to any business strategy. Whether you are trying to measure success or improve the quality of your service or product, goals can help you define a target for where you want to be as well as stay on track. Within the LoopⓇ platform, you have the ability to...Continue Reading
As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members. Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...Continue Reading
Social media has been dominating the business world for several years. Whether used as a tool for communication or monitoring customer sentiment, utilizing social media to some capacity in this day and age is commonplace. According to a Hootsuite and a We Are Social report, there are around 3.028 billion active social media users around...Continue Reading
Here at Benbria®, we take data protection and privacy very seriously. We want our customers to feel at ease using the Loop platform – therefore security and security training are always a top priority. In this tips and tools post, we break down the security processes for team members and customers when it comes to...Continue Reading
Today, Millennials are usually centre stage when businesses want to talk about engagement. They’re a growing generation so it’s understandable. However, Baby Boomers are a populous generation with a heftier income, making them extremely valuable for any growing business. Born between 1946 and 1964, Baby Boomers are the second largest generation numbering 74.9 million to...Continue Reading
With the constant influx of competitors and the ever-changing and complex hospitality market, it can be hard to find new and invigorating ways to earn customer loyalty and maximize your revenue. But with the emergence of new technologies and consumer-centric strategies, there are more and more things your brand can leverage in order to stay...Continue Reading
With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...Continue Reading
Increasing online reviews for your product or service is a great way to spread brand awareness and improve overall adoption or customer traffic. For your business, reviews can help pinpoint problems and also encourage exceptional service by recognizing team members. For your customers, reviews can help them determine which product or service best fits their...Continue Reading
Knowing how to stand out from a group of competitors is a hurdle most small businesses face. Especially when there are larger and more established ones with greater brand awareness.. But standing out doesn’t always mean having the biggest advertisements or the largest budget. In fact, it’s much more than that. Making your small business...Continue Reading
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