Understanding the employee and customer sentiment as it relates to health, safety and cleanliness of facilities will be a determining factor in understanding the level of confidence people have about the overall reopening strategy of your organization.Continue Reading
By Azure Collier Director of Brand Marketing Tripleseat Since almost 60 percent of hotel bookings occur online, it makes sense that your customers are using the Internet to research and find hotels to book for their business and leisure travel. Your hotel needs to be active online to attract the attention of potential customers and...Continue Reading
In this blog post, we're sharing how an NPS survey paired with a customer experience platform can help you build brand advocates and also drive new business.Continue Reading
Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business. Continue Reading
In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction. Continue Reading
Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.Continue Reading
For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.Continue Reading
With today's importance of providing an exceptional customer experience, it’s important to differentiate these two terms. In this blog, we’re defining customer experience and customer service, while highlighting the key differentiators and how you can measure them for greater success. Continue Reading
In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.Continue Reading
When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. Continue Reading
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.
