Reviews are both positive and negative feedback about a brand or product that customers leave for others to see. Ensuring a company responds constructively to reviews is important to show they care about what customers think of their brand.
Root Cause Analysis is looking at the overall feedback from customers and figuring out what the reason is for the feedback and making changes if necessary.
A SAAS Company is a company that specializes in selling Software as a Service (SAAS). Some examples of successful SAAS companies are: Microsoft, Hubspot, Slack and Salesforce.
Sample Size is a term used in market research term. It's used when a company surveys a percentage of their customer base. This data is then extrapolated to the entire customer base.
SMART Goals is a method to set targets. SMART stands for Specific, Measurable, Achievable, Relevant, Timely. This helps to ensue that goals actually get achieved and move towards a wider goal in important ways.
Social Listening is the Monitoring of social media accounts to see what people are saying about your products or brand online.
Software Development Kit is a collection of software development tools to help a business better grow their brand.
Total Quality Management (TQM) is a management approach that focuses on long term success through customer feedback.
Customer Feedback are comments made by customers that gives insights about what they think about a brand or product.