Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...Continue Reading
Long-term care facilities play an important role in the lives of people who require assistance with their daily lives. It’s important to know that you are providing quality care to your patients. Collecting feedback from patients, family members and staff will help you continue to improve the lives of your residents. In this blog post...Continue Reading
In this blog we compare CX and XM, exploring the differences, and highlighting why future experience management programs will all fall into XM.Continue Reading
In this blog, we talk about the value of measuring the customer experience, why it’s so crucial and the benefits that follow. But how can you be sure you’re in need of a measurement program? Today, we’re uncovering 4 critical signs, it’s time to start measuring the experience. 4 Signs To Start Measuring the Experience...Continue Reading
Ancillary services play a major role in the success of a school. Generating recurring revenue and providing students with the resources they need to make the most of their experience. And while the latest services and products can be beneficial in enhancing revenue, focusing on the experience and ways to drive student satisfaction can be...Continue Reading
For years, schools have leveraged email as a dominant form of communication. And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...Continue Reading
In this blog, we're showcasing the benefits of transitioning towards digital with the top 4 savings you'll experience by ditching paper.Continue Reading
Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. Continue Reading
In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.Continue Reading
Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. Continue Reading
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