Customer Relationship Management (CRM) are tools for managing a customer relationship with a brand often to ensure that customers have a positive experience and become loyal customers.Continue Reading
Customer Satisfaction (CSAT) is how satisfied customers are with a company’s product or service. This is often one of the Key Performance Indicators as it shows how satisfied customers are with a company’s products, services, customer support and brand. For more information on Customer Satisfaction (CSAT) please click here. Continue Reading
A dashboard is a quick glance Key Performance Indicators (KPI) from a website or survey typically displayed in a series of graphs and number overviews. It will indicate how well these KPI’s are performing and if they have increased or decreased in a particular time period. For more information on dashboards please click hereContinue Reading
Digital Transformation is the impact of digital technology across all aspects of a business and how technology is changing the business.Continue Reading
Employee Experience is your employees experience working for a company. Ensuring that employees are happy and enjoy their work is important, as they are your top brand ambassadors.Continue Reading
Engagement Loop is the convincing of customers and prospects to continually engage with your product and gain insight in product use with engagement methods. Keeping a customer consistently engaged with a brand or product is important as it keeps a brand top of mind and ensures customer loyalty.Continue Reading
Feedback Survey is a survey given to customers that provides insights to a business based on the brand or product. For more information about Feedback Survey’s please click here.Continue Reading
In-Product Call to Action indicates the purchase intent of prospects and aids in the conversion of prospects of Product Qualified Leads (PQL’s).Continue Reading
Have The Loop Report Delivered to Your Inbox Monthly Join customer experience leaders and receive customer engagement tips and resources delivered directly to your inbox with The Loop Report each month.
Benbria needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.
