Category

Hospitality
Thoughts from Future Hotel Leaders at Cornell University Earlier this year, I had the immense privilege of visiting Ithaca, NY, to be a guest lecturer at the prestigious Cornell School of Hotel Administration. I was invited by Dr. Rohit Verma, a professor and the Dean for External Relations at Cornell College of Business. He is...
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Lawrence Horwitz is the Executive Director of Historic Hotels of America and Historic Hotels Worldwide, both official programs of the National Trust for Historic Preservation. With more than six years of experience leading the Historic Hotels organization, he offers his unique perspectives on what makes its more than 500 historic hotels in 28 countries special,...
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Communication with your guests is important, but communication between members of your staff is equally necessary. In the daily hustle and bustle of hotel and restaurant management, it can be a challenge to keep everyone on the same page and apprised of what’s going on from hour to hour. Thankfully, Loop’s internal notes feature makes...
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Since joining Preferred Hotels & Resorts in 2004, Lindsey Ueberroth, the President and CEO, has been integral in shaping the company’s image as an iconic global hospitality brand. She sat down to talk to Benbria about the company’s recent rebranding, the evolution of technology in luxury travel, and her tips for offering guests an exceptional...
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  The generational gap is a very real phenomenon in the travel and hospitality industries. Just as members of each generation approach their day-to-day lives in their own unique ways, so, too, do they approach the travel experience. In some cases, they are as different as night and day; in others, they are surprisingly similar....
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Do you use any of the following methods to solicit guest feedback? Check-out comment cards; Emails or forms; Post-stay surveys; Social listening. If so, you may want to rethink your feedback gathering strategy. There is nothing inherently wrong with these approaches — after all, they do often provide hoteliers with the information they need to...
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  What do Millennial workers want from the workplace? It’s a topic that comes up time and time again in the media, yet many businesses seem to struggle with the task of appealing to this always-connected generation. According to the National Restaurant Association, the restaurant and hospitality industries saw a combined turnover rate of 72.1...
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The fourth and last day of HITEC 2016 was all about lessons of entrepreneurship and strategies for building a loyal customer base. As the trade show wound down and exhibitors dismantled their booths, conference-goers settled in for the closing keynote. And that's a wrap! Thanks #NOLA and #HITECnola for another great year! Met old friends...
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Another sunny NOLA morning shepherded in the third day of HITEC 2016 at the Ernest N. Morial Convention Centre. Throughout the conference, fun on the exhibition floor has been a constant presence; exhibitors brought everything from fresh, delicious cookies to robots to a fully-furnished faux hotel room, all with the goal of enticing visitors. Full...
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Day two of HITEC 2016 dawned in beautiful, sunny New Orleans. After an evening of jazz at Generations Hall and delicious southern cuisine, conference-goers returned to the Ernest N. Morial Convention Centre yesterday morning to visit exhibitors, attend educational super sessions, and listen to keynotes by industry thought leaders. #HITEC2016 #HITECnola #Nola #HFTP #Welcome to #NewOrleans...
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