“Issues at the intersection of luxury, hospitality, and wellness travel” were the focus of the ILHA Pinnacle Summit, which kicked off on Sunday at the Gaylord National Resort & Convention Centre in Washington D.C. The event hosted a number of high-profile speakers — including Arianna Huffington, President and Editor-in-Chief of the Huffington Post, who touched...Continue Reading
Communication with your guests is important, but communication between members of your staff is equally necessary. In the daily hustle and bustle of hotel and restaurant management, it can be a challenge to keep everyone on the same page and apprised of what’s going on from hour to hour. Thankfully, Loop’s internal notes feature makes...Continue Reading
According to a study by J.D. Power and Associates, when a hotel guests’ problems are resolved during their stay, it results in overall guest satisfaction averaging 80.7, compared to only 74.9 if there were no problems to begin with. Providing the perfect guest experience is challenging given the number of variables in any given stay...Continue Reading
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