According to Gartner Research, companies that actively engage in listening to the voice of the customer through feedback, spend 25% less on customer retention than those that don’t.
The impact of great customer service is profound. From building brand advocates to strengthening your online presence, to maximizing revenue, personalization is a tactic that your brand should be prioritizing.
In order to help you foster a successful customer-centric culture, we’ve compiled our top 4 tactics that will put your customers at the forefront of your business.
