Tag

Tips and Tools
Customer Complaints
Collecting and resolving complaints is an essential part of business.  While collecting them helps you better understand the customer, resolving them effectively can help you recover experiences, build a solid reputation, and ultimately drive loyalty.  So how can you resolve a complaint effectively? In this blog, we’re unpacking the multi-step process of dealing with customer...
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Nurse talks to patient at long term care home
To showcase the potential of measuring the patient experience in long-term care, we're unpacking the return you can see from implementing a feedback program.
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Customer Experience Stats
Whether you’re just getting started with your own CX program or looking to gather more funding for continued growth, in this blog, we’re detailing how you can establish a compelling business case for CX investment.
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Customer Feedback Online Survey Graphic
With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.
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Customer Loyalty
Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.
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Survey Feedback
Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  
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Greenburger Table Topper
In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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Incorporate a Daily Loop Check-In
Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...
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Incorporate a Daily Loop Check-In
Having Loop® as an available tool for guests to reach out and connect with your brand is great, but what if you want to make the first move and reach out to them? Loop Messenger™ invitations are a great way to do this by proactively reaching out to guests through e-mail or text. It helps...
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Incorporate a Daily Loop Check-In
As a hotel, it’s your duty to ensure your guests are happy and getting the best service that you can offer. That means receiving and fulfilling requests in a timely manner. Whether it be an extra pillow or luggage assistance, your staff should have a perfected system to receive, fulfill, and update guests on the...
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