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Tips and Tools
To showcase the potential of measuring the patient experience in long-term care, we're unpacking the return you can see from implementing a feedback program.
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Whether you’re just getting started with your own CX program or looking to gather more funding for continued growth, in this blog, we’re detailing how you can establish a compelling business case for CX investment.
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With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.
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Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.
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Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  
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In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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The safety of your team members should be number one at work. However, inappropriate behaviour from select customers can sometimes be inescapable. Thanks to the Loop® Inbox profanity feature, you can take the right steps to provide a safe work environment for all team members. In this blog post, we’ll talk about the two features...
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When integrating the Loop® Platform into your business, the Loop® Conversations page is going to be your one stop destination for communicating with your customers. Whether they’re asking a question, expressing a concern, or leaving a friendly note, the Loop Conversations page makes it easy and efficient to respond to messages. In order to help...
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Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...
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Having Loop® as an available tool for guests to reach out and connect with your brand is great, but what if you want to make the first move and reach out to them? Loop Messenger™ invitations are a great way to do this by proactively reaching out to guests through e-mail or text. It helps...
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