Higher Guest Satisfaction

Engage More Guests and Build Loyalty

Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. 

Empower Your Employees

Use Real-Time Feedback to Resolve Issues In-The-Moment

Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience. 

More Efficient Operations

Use Data Collected to Make Informed Decisions

Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience. 

eBook

Delivering an Omni-channel Guest Experience for Restaurants

Today’s modern guest now dictates the medium by which restaurants must engage with them to provide a differentiated experience. 
Solutions

Complete Solutions For The Customer-Centric Businesses

The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.

Measure Everywhere

Measure every step along the customer journey and compare performance across multiple touch points. Whether you want to measure by physical location or through online mediums, you can truly measure everywhere.

Mobilize Your Team

Allow team members to access customer feedback and comments and respond to those at risk on a unified company platform. As a mobile app, your team can route feedback to the right people in real-time.

Multi-channel Engagement

Receive and respond to messages from customers in a faster and more efficient manner. Manage social, in-app, SMS text, and email messages from a unified inbox, greatly improving engagement.

Improve the Customer Experience

Make adjustments at your establishments from the feedback collected to meet the specific preferences of your customers.

Leverage Feedback to Focus the Business

Use feedback from guests to reduce your overall training costs and improve its impact, by focusing on what matters most – be it cleanliness, customer service, food preparation, and more.

Obtain Useful Customer Data

Review the guest experience data collected for any period with rich reporting tools. Understand trends and issues for a given month, shift or time of day so you can better tailor service.

“Benbria’s Loop Experience Platform solution has given us insight into what our customers are feeling when they enter our restaurants. By taking that information and putting it into action, we have been able to increase customer satisfaction and loyalty to our brand,”

Saf Sandhu
VP Operations, Freshslice Pizza
A Solution For Your Unique Requirements

The Loop Experience Platform Offers Flexibility for Your Unique Needs

Have the flexibility and agility to manage how you collect data and respond to feedback. With the Loop Experience Platform, you have the freedom to deploy a program that best meets your needs.  

Loop Scoreboard

Motivate Frontline Employees and Improve Operations

Summarize your overall loyalty, satisfaction and effort scores by day to ensure that frontline employees can make an impact on the customer experience. Stream data in real time to front line employees and ensure that immediate action is taken to increase revenue, improve operations and reduce churn. 

Receive a personalized demo from a customer experience specialist.

Interested in Learning More About Customer Experience?



The Latest from Benbria

Robots, Mobile, and Sustainability: NRA Show 2016

Under sunny skies, the National Restaurant Association’s NRA Show 2016 kicked off on Saturday at McCormick Place in Chicago. Restaurateurs, executives, and thought leaders from every corner of the restaurant industry converged to bring their perspectives and insights on the changes they’ve been seeing, particularly when it comes to technology. Here are some highlights from...
Continue Reading

Seven Statistics That Support Mobile Guest Engagement

What Is Mobile Guest Engagement? In an age of hyper-connectedness, today’s guest wants to connect with their favourite brands using their mobile device. Social media is one obvious communication channel, but there are other ways for brands to tap into this phenomenon to encourage customer loyalty and drive repeat business. Mobile guest engagement enables guests...
Continue Reading

Tips and Tools: Incorporate a Daily Loop Check Into Your Operations

When your front-line staff prepare to welcome guests each morning, chances are they do a routine check that everything is in order. In a restaurant, for example, it’s likely that they stock the condiment caddy with packets of ketchup and salt, wipe down tables and counters, and fill the napkin dispenser. In fact, we’re betting...
Continue Reading
1 78 79 80 81 82