Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time.
Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience.
Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience.
The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.
“Benbria’s Loop Experience Platform solution has given us insight into what our customers are feeling when they enter our restaurants. By taking that information and putting it into action, we have been able to increase customer satisfaction and loyalty to our brand,”
Have the flexibility and agility to manage how you collect data and respond to feedback. With the Loop Experience Platform, you have the freedom to deploy a program that best meets your needs.
Summarize your overall loyalty, satisfaction and effort scores by day to ensure that frontline employees can make an impact on the customer experience. Stream data in real time to front line employees and ensure that immediate action is taken to increase revenue, improve operations and reduce churn.