Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time.
Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience.
Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience.
The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.
Measure every step along the customer journey and compare performance across multiple touch points. Whether you want to measure by physical location or through online mediums, you can truly measure everywhere.
Allow team members to access customer feedback and comments and respond to those at risk on a unified company platform. As a mobile app, your team can route feedback to the right people in real-time.
Receive and respond to messages from customers in a faster and more efficient manner. Manage social, in-app, SMS text, and email messages from a unified inbox, greatly improving engagement.
Make adjustments at your establishments from the feedback collected to meet the specific preferences of your customers.
Use feedback from guests to reduce your overall training costs and improve its impact, by focusing on what matters most – be it cleanliness, customer service, food preparation, and more.
Review the guest experience data collected for any period with rich reporting tools. Understand trends and issues for a given month, shift or time of day so you can better tailor service.
“Benbria’s Loop Experience Platform solution has given us insight into what our customers are feeling when they enter our restaurants. By taking that information and putting it into action, we have been able to increase customer satisfaction and loyalty to our brand,”
Have the flexibility and agility to manage how you collect data and respond to feedback. With the Loop Experience Platform, you have the freedom to deploy a program that best meets your needs.
Summarize your overall loyalty, satisfaction and effort scores by day to ensure that frontline employees can make an impact on the customer experience. Stream data in real time to front line employees and ensure that immediate action is taken to increase revenue, improve operations and reduce churn.
