Access live and meaningful guest insights to make operational improvements, enhance the guest experience, and empower your frontline employees.
Reduce friction for your guests and collect more feedback in-person during their visit. Quickly understand guest sentiment towards service delivery, food quality and a host of KPIs to make informed decisions.
Motivate your frontline employees to deliver extraordinary customer experiences with a continuous feedback loop. Identify unsatisfied customers in real-time and turn them into brand advocates.
Analyze your performance by location, schedules, time of day and against key benchmarks. Allocate resources to relevant training and areas that will improve your customer experience.
Our intuitive dashboards and visualization tools allow you to focus on guest satisfaction instead of struggling with data.
Using insights from the entire guest journey you can tailor your restaurant experience to meet current and future expectations.
Use guest feedback to improve the impact of employee training by focusing on what matters most – be it cleanliness, customer service, food preparation, and more.
Improve the experience in real-time by having visibility into performance and the ability to resolve guest issues in-the-moment.
Share live feedback, benchmarks, and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement.
Track your guest’s likelihood to recommend your brand by measuring their sentiment and improving operations to enhance their overall experience. Recover those at risk before they can reach social media or review sites.
Receive and respond to messages from guests in a faster and more efficient manner. Manage social, in-app, SMS text, and email messages from a unified inbox, improving engagement.
Allow team members to access customer feedback and comments and respond to those at risk on a unified company platform. As a mobile app, your team can route feedback to the right people in real-time.
We are industry leaders, backed by the global business expertise of Wesley Clover and Verizon Ventures.
We process millions of messages and collect data across multiple customer touchpoints each day, with a 99.9% uptime record.
A global client and partner network means we know how to service the needs of today’s enterprise clients and their customers.
