Decrease the amount of time it takes to respond to customer inquiries, regardless of the channel they choose to message you on. Engage the airport lounge customer in the moment of truth and ensure they have everything they need to be comfortable during their visit. This ensures repeat visit on return flights and good reputation through word-of-mouth to other travellers.
Handle at-risk customers as the situation unfolds in real time. Know if there’s an issue with service, food quality or staffing shortages and work to resolve it in the moment resulting in customer loyalty. By preventing a negative experience from leaving the facility you’re protecting your brand reputation and avoiding any potential negative reviews about the experience.
Use Loop’s powerful reporting tools to effectively analyze the data you collect and relay reports to key stakeholders in the organization. Whether you are managing Loop directly for your business or you are managing it for a client, have the data you need to track trends and report on key KPIs.
Today, many customers expect businesses to communicate over their preferred channel. But implementing and managing channels is complex and hard to do — especially as new channels and touchpoints continue to emerge. To ensure success, it’s crucial to use the right channel at the right moment for your customers.
The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.
Everything is pretty much at a glance. I can look at all my locations as a whole or individually and see exactly how our guests have ranked our services in real time on the website. I also like that I receive an email also in real time every time a guest submits a comment as well as I receive a Daily Digest which summarizes each of my locations’ information from the day before. Very useful. Overall very very good. If I ever have an issue or can’t find what I am looking for I send an email or call and they respond right away with my information as well as take the time to walk me through how to do it.
Have the flexibility and agility to manage how you collect data and respond to feedback. With the Loop Experienc Platform, you have the freedom to deploy a program that best meets your needs.