Improving the patient experience has become a strategy for building a successful healthcare campus. Ensuring patients and their families enjoy their stay, and has a positive patient experience, has become a highly competitive area of business with fluctuating trends can make it difficult to create and maintain a memorable patient experience.
This is why it is so important to measure the patient experience, allowing you to evaluate the patient experience, and find ways to enhance it that will resonate with both the patients and their families.
In this eBook A Guide to Measuring the Customer Experience learn how to start measuring the customer (patient) experience, how to measure it and some KPI’s you can use to judge the success of your program.
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