Loop’s shared inbox accelerates business text messaging and simplifies internal collaboration to increase loyalty and retain customers. Aggregating all of your messaging channels and automating experiences in a contactless world has never been this easy.
Engage with customers on their preferred channel of choice including text messaging and WhatsApp. Access social profiles and popular messaging channels to personalize your response and engage with purpose.
Capture all customer and team interactions within a rich conversation thread to increase collaboration, resolve issues quickly and fulfill requests.
Leverage personal and corporate devices with ease. Respond from your desktop or mobile device including iOS and Android and receive push notifications to improve response times.
Set escalation thresholds for each location to create a brand standard and ensure that your team is responding to customers and closing the loop.
Auto-tag conversations by keyword and phrase to ensure that conversations are routed to the correct team members and reported efficiently.
Capture customer sentiment at-a-glance and understand their temperature before responding. With sentiment analysis, it is easy to surface areas of improvement with reporting and analytics.
Use message templates to create a suite of standard responses for frequently asked questions. Your team can provide fast and accurate responses, to improve productivity and stay on top of all customer messages.
Access social profiles when responding to customers on social channels including avatars, contact information, and more. With social profiles, you can better personalize your responses and engagement.
Download the Loop Inbox app from the Apple Store and Google Play to respond to customers from anywhere. The Loop Inbox app is native and cross-platform providing push notifications.
