Measure the customer experience at key touchpoints and by location. Use actionable insights to improve your customer experience and retail operations.
Obtain valuable feedback and support real-time messaging with your customers across a variety of channels including in-store kiosks, native apps, websites, social media, and messaging platforms. With the Loop Experience Platform, you can truly deliver a superior omni-channel customer experience.
Understand your customers’ needs, expectations, and sentiment towards your brand and shopping experience across multiple channels and touchpoints.
Always ensure a timely response to every customer with our escalations feature. Whether you receive a direct message or feedback, our escalations feature will automatically alert the right team member and department based on availability and knowledge.
Empower your frontline employees and teams by sharing live feedback tied to service benchmarks – fostering a customer-centric culture.
Add team members to a shared inbox by role or department, so everyone is connected and can respond to customers. Internal notes allow you to communicate and share information across your team to help them respond or take action on a customer issue.
The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.
Get real-time insights into a single store or multiple locations based on store hours, day, week, or month.
Identify unhappy customers in real-time to assist them and resolve any complaints. Avert a PR crisis or harm to your brand’s reputation.
Enable your teams to take quick action with live feedback and customer insights using scoreboards to showcase performance.
Pair insights into online and in-store experiences with rich customer profiles to exceed customer’s expectations and drive greater loyalty.
Centralize your customer feedback and messaging channels in one place for better collaboration and faster response times.
Automatically send customer feedback and conversations to the right roles or department to respond appropriately.
“It’s a scalable solution and will help us as we get larger understand how the business is performing. This enables us to see how all provinces are doing and help drive their business and make sure the brand is being protected.”
Have the flexibility and agility to manage how you collect data and respond to feedback. With the Loop Experience Platform, you have the freedom to deploy a program that best meets your needs.
Summarize your overall loyalty, satisfaction and effort scores by day to ensure that frontline employees can make an impact on the customer experience. Stream data in real time to front line employees and ensure that immediate action is taken to increase revenue, improve operations and reduce churn.
