It is no coincidence that some of the best hotels in the world also receive accolades for being some of the best employers. As a customer experience driven business, happy and engaged employees are crucial to succeed in the hospitality industry.
However, with high turnover rates and low employee engagement, many hotels struggle to engage their workforce to thrive in today’s competitive landscape.
A proven technique to motivate and engage employees is gamification — applying aspects of games to non-gaming situations to encourage engagement.
This white paper explores gamification as a powerful tool to engage employees, improve service quality, and lower operating costs.