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The key elements for delivering a powerful omni-channel guest experience that is aligned with the modern traveler’s needs.
The communication channels that guests want hoteliers to engage them on and the global growth of those channels .
The various methods to engage guests across their preffered channels pre-stay, in-stay, and post-stay.
The best practices for building a roadmap that delivers your hotel’s unique omni-channel guest experience.
The tools for the IT professional to evaluate providers, ensure scalability, and prioritize sensible investment for the long-term.