Delivering an Omni-channel Guest Experience for Restaurants

Today's modern guest now dictates the medium by which restaurants must engage with them to provide a differentiated experience. While many restaurants feel texting with a guest is sufficient, studies on guest preferences and the coming wave of new messaging and voice apps reveal a very different situation. It is now clear that the most successful restaurants are delivering an omni-channel guest experience in order to win more direct business and loyalty.

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What You'll Learn

The key elements for delivering a powerful omni-channel guest experience that is aligned with the modern dining experience.

The communication channels that guests want restaurants to engage them on and the global growth of those channels.

The various methods to engage guests across their preferred channels – be it a take out, delivery, or on-site dining experience.

The best practices for building an omni-channel roadmap that is aligned with your unique restaurant experience.

The tools for IT professionals to evaluate providers, ensure scalability, and prioritize sensible investment for the long-term.