Today’s guest is less likely to be loyal to a single hotel brand, due in part to the popularity of Online Travel Agencies (OTA) and other travel-planning apps.
In order to retain guests and compete in this environment hotels need to effectively engage them throughout the entire journey (from pre-arrival to post-stay).
This white paper, written in partnership with Digital Alchemy, outlines 12 best practices for implementing and using full-cycle guest marketing efficiently to gain guest loyalty and boost revenue.
Benbria uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.
How to effectively use guest messaging for promotions like targeted pre and post-stay offers.
Best practices for executing a full-cycle messaging campaign.
How to personalize messages to guests for maximum conversion.