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V
W
X
Y
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A
Abandonment Rate
Application Programming Interface (API)
Average Order Value (AOV)
Average Resolution Time
Average Speed of Answer (ASA)
B
Brand Advocate
C
Closed Loop Feedback
Cloud Infrastructure
Cloud Spanning
Company Culture
Conversational Feedback
Conversion Rate
Cross-Channel
Custom Dashboards
Customer Acquisition Cost
Customer Analytics
Customer Behaviour Index (CBI)
Customer Churn Rate
Customer Effort Score (CES)
Customer Engagement
Customer Experience (CX)
Customer Experience Management (CEM)
Customer Experience Strategy
Customer Feedback
Customer Insights
Customer Journey
Customer Journey Mapping
Customer Lifecycle
Customer Lifetime Value
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention Cost
Customer Satisfaction Definition
D
Dashboard
Digital Transformation
Direct Feedback
E
Employee Experience
Engagement Loop
F
Feedback Survey
I
In-Product Call to Action
K
Kano Scale
Key Performance Indicators (KPI’s)
L
Loop Feedback
Loyalty Loop
N
Net Promoter Score (NPS)
Net Revenue Retention Rate
O
Omni-Channel
P
Personalization
Product Champion
Product Qualified Leads (PQL)
Prospect (User) Onboarding
R
Response Rate
Retention Rate
Reviews
Root Cause Analysis
S
SAAS Company
Sample Size
Social Listening
Software Development Kit
T
Total Quality Management (TQM)
U
User Experience
V
Velocity Metrics
VOC Software
Voice of Customer (VOC)
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