Hotels are increasingly turning to automation to optimize efficiency, reduce the number of staff needed to operate, and enhance the guest experience. For example, guests can now check-in through their mobile device or a kiosk, communicate with AI powered robots in lieu of a concierge and so much more.
While the business case for automation in hotels is strong, successfully implementing the technology to do so without compromising service levels, isn’t without its challenges.
This white paper explores the many ways automation can be harnessed and what hotels need to consider before making the leap.
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The pros and cons of implementing automation technology.
Best practices for automating your property.
How automation has been used in hospitality to date.